Refund Policy

OVERVIEW

SmokAura.com is committed to customer satisfaction and stands behind the quality of our products. This Refund Policy outlines the conditions, procedures, and limitations for returns and refunds.

By making a purchase from SmokAura.com, you acknowledge that you have read, understood, and agree to the terms outlined in this Refund Policy. Please read this policy carefully before making your purchase, as certain products are marked as “Final Sale” and are not returnable.

REFUND ELIGIBILITY

General Refund Conditions

You may be eligible for a refund if:

You return the product within 30 days of delivery
The product is in its original, unopened, and unused condition
The product is in its original manufacturer packaging
You have a valid proof of purchase (order number, receipt)
The product is not listed as “Final Sale”
You are the original purchaser or authorized account holder

Unopened Products Eligible for Refund

Unopened vape devices and batteries
Unopened alternative smoking accessories (pipes, rolling papers, etc.)
Unopened replacement components (coils, atomizers, chargers)
Unopened merchandise and non-consumable items

Health & Safety Restrictions

Due to health, safety, and regulatory requirements, the following items are NEVER refundable, even if unopened:

Opened or Used Vape Products: Any vape device, e-liquid, or consumable that has been opened, used, or had the seal broken
E-Liquids: All e-liquids are final sale; once opened they cannot be resold or refunded due to health and contamination concerns
Used Batteries/Chargers: For safety reasons, used rechargeable batteries cannot be accepted for refund
Opened Flavor Products: Any opened or partially used flavored vape products
Pre-filled Pods: Any opened or used pre-filled pods or cartridges

Reason: Federal regulations prohibit the resale of opened nicotine products. Additionally, we cannot verify the contents or safety of opened products, making refunds impossible without risking public health and safety.

DEFECTIVE OR DAMAGED PRODUCTS

Manufacturer Defects

SmokAura will replace or refund products with manufacturer defects, including:

Manufacturing flaws affecting functionality
Battery defects or failure to hold charge
Broken buttons or malfunctioning controls
Damaged internal components (visible upon inspection)
Non-functional devices upon arrival
Defects in alternative smoking accessories

Damage in Shipping

SmokAura will replace or refund items damaged during shipping, provided:

Damage is reported within 48 hours of delivery
Photographic evidence of damage is provided
Original packaging and damaged product are retained
Carrier damage claim is filed (SmokAura may assist)

Product Quality Issues

SmokAura will refund or replace products with legitimate quality issues, such as:

Devices that don’t function as advertised
Battery defects discovered within 30 days
Manufacturing inconsistencies
Missing components from original packaging

Not Considered Defects

The following are NOT covered as defects:

Normal wear and tear from use
Cosmetic damage (scratches, minor dents)
Damage from misuse or abuse
Damage from dropping or impact (user error)
Water damage (devices not rated waterproof)
Overcharging or improper battery handling
Modifications or tampering

RETURN TIMEFRAME

30-Day Return Window

Returns must be initiated within 30 days of delivery
Delivery date is determined by the carrier’s delivery confirmation
Returns initiated after 30 days will not be accepted
Exceptions may apply for defective products; contact customer service

Proof of Delivery

Use your SmokAura order confirmation email for reference
Include your order number when initiating a return
Provide shipping tracking number if returning via carrier

RETURN SHIPPING COSTS

Customer Pays Return Shipping

In the following cases, you are responsible for return shipping costs:

Returns for wrong size or color selection
Returns for change of mind or unsatisfactory performance
Returns for minor cosmetic damage (if not defect)
Returns outside the 30-day window
Returns of items marked as “Final Sale”

SmokAura Covers Return Shipping

In the following cases, SmokAura will cover return shipping OR will provide a prepaid return label:

Manufacturer defects discovered within 30 days
Items damaged in shipping (carrier damage)
Wrong item shipped (SmokAura error)
Billing errors requiring refund

Return Shipping Address

All returns should be shipped to:

SmokAura.com
Returns Department
[BUSINESS ADDRESS]

Include your order number and reason for return in the package.

Shipping Method

Use a trackable shipping method (UPS, FedEx, USPS)
Keep your tracking number for your records
SmokAura is not responsible for lost packages during return shipment
Insurance on return shipments is recommended

REFUND PROCESSING TIME

Processing Timeline

After receiving and inspecting your return: 3-5 business days
After approval: 5-10 business days for credit to appear
Different financial institutions may take additional time to process credits

Refund Status

SmokAura will send an email notification when your return is received
You will receive another notification when the refund is approved
Tracking information will be provided for return shipments
You can check refund status by contacting customer service with your order number

HOW TO INITIATE A RETURN

Step 1: Contact Customer Service

Email info@smokaura.com with the following information:

Your full name
Order number (from order confirmation email)
Date of purchase
Product(s) being returned
Reason for return
Photos of damage (if applicable)

Step 2: Receive Return Authorization

SmokAura will review your request within 2 business days and respond with:

Return Authorization (RA) number
Return shipping address
Instructions for packaging the item
Tracking information (if prepaid label is provided)

Step 3: Pack and Ship the Return

Securely pack the product in original packaging if possible
Include the RA number and order number on the package
Include a packing slip with your contact information
Use a trackable shipping method
Keep your tracking number

Step 4: Inspection and Approval

SmokAura will inspect the returned product upon receipt
We will verify the product condition and eligibility
We will approve or deny the refund within 3-5 business days
You will receive email notification of the decision

Step 5: Refund Processing

Approved refunds are processed to your original payment method
Refund appears in your account within 5-10 business days
Your financial institution may take additional processing time

REFUND METHOD

Refunds to Original Payment Method

All refunds are credited to the original payment method used for purchase:

Refunds to credit cards appear as credits on your statement
Refunds are not issued to a different payment method
Refunds are not issued in cash or check
Refunds are not issued as store credit

Timeline for Refund Appearance

Credit card refunds: 5-10 business days after approval
Different financial institutions have varying processing times
Contact your bank if refund doesn’t appear within 10 business days

Transaction Fees

Transaction fees are NOT refunded (if applicable)
Original shipping costs are NOT refunded for non-defective returns
Return shipping costs borne by customer are NOT refunded

EXCHANGES

Product Exchanges

You may request an exchange instead of a refund for:

Wrong size received
Wrong color received
Different product preference (similar value)
Defective items

Exchange Process

Contact customer service with your order number and item details
Describe the issue and specify the replacement item
SmokAura may ship the replacement before receiving the return
Return the original item according to return procedures
If new item value exceeds original, you may be charged the difference
If new item value is less, no refund for the difference

Exchange Limitations

Must be exchanged within 30 days of delivery
Product must be in original, unopened condition
Only one exchange per order
Subsequent exchanges may be denied

NON-RETURNABLE ITEMS

The following items are FINAL SALE and are NOT returnable:

Non-Returnable Products

Opened E-Liquids: Any opened or partially used e-liquid (federal regulation)
Used Vape Devices: Any device that has been used or the seal broken
Clearance Items: Products marked as “Clearance” or “Final Sale”
Discontinued Products: Items that have been discontinued
Custom/Personalized Items: Any customized or engraved products
Bundle Deals: Special bundles or promotional packages (marked final sale)
Restricted Products: Products prohibited in certain states after purchase
Opened Batteries: Used or opened rechargeable batteries (safety concern)

Why These Are Final Sale

Health & Safety: Federal regulations prohibit resale of opened nicotine products
Regulatory Compliance: Cannot verify contents or safety of opened products
Contamination Risk: Cannot ensure sterility or integrity after opening
Public Health: Protecting consumers from used/unsafe products
Safety (Batteries): Used batteries may have unknown internal damage

Exceptions

In rare circumstances, SmokAura may grant exceptions if:

The product is clearly defective upon arrival (unopened)
The item was damaged in shipping (clearly visible)
A manufacturer recall is issued for the product
SmokAura made a processing error

SHIPPING ADDRESS & DELIVERY ISSUES

Shipping Address Accuracy

SmokAura will ship to the address provided in your order. We are NOT responsible for:

Incorrect addresses entered by customer
Refusal of delivery by the customer
Lost or stolen packages after delivery
Packages intercepted or misdelivered

Address Verification

Verify your shipping address before checkout
Contact customer service immediately if address is incorrect
Address changes may not be possible after order processing

Delivery Issues

If your package is:

Not Delivered: SmokAura will work with the carrier to investigate and file a claim
Refused: Customer is responsible for return shipping and restocking fees
Lost in Transit: SmokAura will file a carrier claim on your behalf
Damaged in Transit: Report within 48 hours with photographic evidence

RESTOCKING FEES

When Restocking Fees Apply

SmokAura may apply a restocking fee of up to 15% of the purchase price for:

Returns for change of mind
Wrong size or color selected by customer
Customer preference returns outside 30 days
Returns without original packaging

When No Restocking Fee Applies

No restocking fee is charged for:

Manufacturer defects
Items damaged in shipping (carrier fault)
Wrong item shipped (SmokAura error)
Billing errors

Restocking Fee Calculation

Restocking fee = up to 15% of original purchase price
Original shipping costs are not refunded
Final refund = Purchase Price – Restocking Fee – Original Shipping

REFUSED DELIVERIES

Consequences of Refusing Delivery

If you refuse to accept delivery of your package:

You are responsible for all return shipping costs
A restocking fee (up to 15%) will be deducted
The package must be returned to SmokAura within 30 days
Refund will be processed according to standard procedures

Adult Signature Requirement

Delivery REQUIRES an adult 21+ years old to receive the package
If no one 21+ is available, delivery will be refused
Refusal due to lack of adult signatory is your responsibility
You may arrange redelivery with the carrier

Age Verification at Delivery

Driver will verify that recipient is 21+
Driver will request valid photo ID
If recipient cannot verify age, delivery will be refused
Refused delivery due to age is your responsibility

ACCOUNT CREDITS & GIFT CARDS

Store Credit Options

While SmokAura primarily refunds to original payment methods, we offer:

Voluntary Store Credit: You may request store credit (5% bonus) instead of refund
Gift Cards: Refunds may be issued as gift cards if requested
Customer Choice: You have the right to refund, not credit

Gift Card Terms

Non-refundable and non-transferable
Valid for 2 years from issue date
No expiration if not used within 2 years
Can be used for any purchase on SmokAura.com
Cannot be redeemed for cash

SPECIAL CASES

Defective Products Within Warranty

Manufacturer defects are covered within the product warranty period
SmokAura will replace or refund defective items
Proof of purchase is required
Contact customer service with detailed description and photos

Recall or Safety Issues

If a product is recalled by manufacturer, SmokAura will:
- Offer full refund regardless of usage
- Provide replacement product if available
- Notify customers of the recall
- Extend return window for recalled items

Product Availability Changes

If a product becomes unavailable or restricted in your state:
- You may request a refund within 30 days
- SmokAura will process full refund
- This is not considered a standard return

Billing Errors

If your account was incorrectly charged:
- Contact SmokAura immediately at info@smokaura.com
- Provide order number and details of the error
- Refund will be processed immediately upon verification
- No restocking fees for billing error refunds

CONTACT FOR RETURNS

For questions about returns, refunds, or this Return Policy, please contact:

SmokAura Customer Service
Email: info@smokaura.com

Online Support:
Submit a return request at SmokAura.com/Support

POLICY MODIFICATIONS

SmokAura reserves the right to modify this Refund Policy at any time. Changes become effective upon posting to the website. For significant changes, registered customers will be notified via email.

Your continued use of SmokAura.com following notification of changes constitutes your acceptance of the modified Refund Policy.

LEGAL DISCLAIMER

This document is provided for general informational purposes and does not constitute legal advice. SmokAura recommends consulting with independent legal counsel to understand your consumer rights regarding returns and refunds. The Refund Policy is subject to all applicable state consumer protection laws. Where state law provides greater consumer protections, such state law will apply.

Effective Date: 1st May, 2026
Version: 1.0